Technology problems are people problems.  We use human centered design and design thinking to research, improve and innovate human experience.

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Gisele Waters, Ph.D. 
Founder and President
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John C Waters
Digital and Data Engineer

Gisele Waters, Ph.D is Founder of Engineering Hearts® and President of Symbiotica LLC. She leads the professional services company providing research on user, behavior, and innovation practices. Leading the qualitative design research with the Design Run Group, she is currently assisting a healthcare provider address transformational change while aiming for person-centered care. Her experience with human teaching and learning across industries and platforms - online & traditional -  brings much needed perspectives to innovation & design research. Her work with best practices and standards development has helped clients use leading frameworks in change and implementation. Gisele is an expert member on professional standards development at IEEE (Institute for Electrical & Electronics Engineers): P7000, P7004, P2418.6, ECPAIS and P2089. She also teaches Methods of Inquiry & Chairs the research of many doctoral candidates as Adjunct Faculty Fischler School of Education at Nova Southeastern University.    

John Waters is the principal consultant and data engineer at Symbiotica LLC. He leads the technical design and architecture collaborations on digital transformation. Across industry verticals and business functions, John can transform any existing application, business need and technology challenge into an optimal digital solution. Deep experience he has in the energy, process and information technology industries providing technical design, architecture, and project management. He also develops hydrocarbon volumes accounting and measurement standards.  John helps define architectural guidelines and specifications for production related IT systems that improve business' agility, efficiency, and reduce support and implementation costs.  He is an adaptive, creative and out-of-the-box thinker, great at articulating complex issues and designs within large organizations to convince, guide, cajole and ultimately focus on the goal of making complex solutions work simply and perform well.