Globally, thousands of maturity & developmental frameworks exist on the business operations (Ops) of user experience from the organization's perspective.....

BUT they describe the business of UX from the Ops point of view (POV) not from the USER POV. The majority describe business components in the stages towards organizational maturity in UX operations. We present the USER POV on how users "experience" UX operations in 5 different stages of maturity. User interviews & focus group moderations inspired the different animal abstractions in 5 stages. 

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